Frequently Asked Questions:
Do I have to be home to have my house cleaned?
Not if you don't wish to be. Each cleaning service is supervised for your peace of mind. There are a couple of ways Maid To Go USA can gain access to your home. After your initial house cleaning you may choose to provide us a copy of your house key and we will safely stored in your file in our office lockbox or you can also purchase a lockbox with a code for our staff. We will provide confirmation of our arrival and completion of our cleaning service.
Do I need to supply anything?
All Maid To Go USA's vehicles are fully equipped to service your home. However, if you have any particular cleaning materials you would like us to use, we will gladly use them. We cannot accept any responsibility for those products.
How do you deal with pets?
We deal with many types of animals on a daily basis and will work with you to arrange the best solution for your pets.
Are you insured?
Yes, Maid To Go USA is fully insured copy of General Liability is available upon request.
Do you background check your employees?
Yes, all of our staff is background checked. They are handpicked and expertly trained in all aspects of housekeeping and customer service.
How do I pay?
Payment is required on the day of service. We accept cash, checks or credit cards (Mastercard, Visa, American Express, Discovery).
Should I leave a tip?
Tipping is at your discretion. It is not expected, but gratefully accepted.
What if I am not pleased with my cleaning?
We guarantee all of our work. In the unlikely event that you are not satisfied with the service, simply notify us within 24 hours. We will gladly rectify your concerns.
Why do you have to do an estimate?
We tailor our service to suit your needs. To be able to supply this kind of personal service, we need to meet you at home to discuss how we can best help you.
Do I have to sign a contract?
No, Maid To Go USA does not require a contract, we engage on a verbal agreement upon confirmation of service and agreed price.
What if I need to change my service day or time?
Simply call the office and let us know. We will gladly reschedule for you. Please note we do require 24 hours notice to avoid any possible cancellation/rescheduling fees.